Refund & cancellation policy
We value customer satisfaction and aim to provide a fair and transparent refund process. If your plans change or you are not fully satisfied with your order, we are here to help.
Order cancellation
Orders may be cancelled at any time before shipment.
If your order has not yet been dispatched, we will cancel it and issue a refund after confirmation. Please contact us as soon as possible with your Order ID or Invoice Number so we can process your request promptly.
Change of mind / no longer needed
We understand that circumstances can change. If you no longer wish to proceed with your order, you may request a refund subject to the following:
- Before shipment — full refund (excluding any bank or transfer fees, if applicable).
- After shipment but before delivery — refund may be issued once goods are returned or the shipment is successfully stopped (any return or logistics costs may apply).
- After delivery — returns may be accepted if the products are unused, unopened, and in original condition and packaging.
Return requests should be made within 7 days of delivery unless otherwise agreed.
Damaged, incorrect, or defective products
If your order arrives damaged, incorrect or defective, please notify us within 48 hours of delivery and provide clear supporting evidence (photos or videos). We will offer one of the following:
- Replacement
- Partial refund
- Full refund
- Return and exchange
The appropriate solution will be agreed upon after review.
Return conditions (if applicable)
To be eligible for return:
- Products must be unused and in resalable condition
- Original packaging must be intact
- All accessories and documentation must be included
Return shipping arrangements and costs will be discussed and agreed upon depending on the reason for the return.
Refund processing
- Refunds will be processed via the original payment method where possible
- Processing time is typically 5–15 business days, depending on banking procedures
- Applicable transfer or banking fees may be deducted where relevant
Our commitment
We aim to be fair, reasonable and flexible in handling refund and cancellation requests. Each case is reviewed individually, and we will always work with our customers to find a suitable solution.
Contact us
For cancellations, returns or refund requests, please contact our team with:
- Order ID / Invoice Number
- Reason for request
- Supporting documentation (if applicable)
Our team will respond as quickly as possible to assist you.